Monday, September 15, 2025
23.9 C
Lagos

Linkage Assurance Strengthens Customer Service Centre for Better Experience

Committed to ensuring that its customers get the best of attention and are able to resolve their complaints without going through many protocols, Linkage Assurance Plc has strengthened its Customer Service Centre.

The service centre, which has been equipped with state-of-the-art technological infrastructure and more trained personnel will ensure that customers have unrestricted access to the care officers for any complaints they may have before or  after any transaction with the Company.

Daniel Braie, Managing Director/CEO of the company who disclosed this during the formal launch of the refurbished Center at the firm’s corporate head office in Lagos said this is in line with its vision to continue to enhance customer experience.

“What we have done today is one of the initiatives we have in our strategy to increase customer service experience because as an insurer, customer is the reason we are in business”

L-R: Emmanuel Otitolaiye, Chief Finance Officer; Okanlawon Adelagun, Executive Director, Technical; Daniel Braie, Managing Director/CEO; and Joyce Ojemudia, General Manager, Marketing, all of Linkage Assurance Plc during the official opening of the Company’s refurbished Customer Service Centre at its corporate head office in Lagos.

Braie noted that in the past, customers with complaints were directed to the technical officers concerned but “we have discovered that allowing the customer care officers to take their complaints and follow through until is resolved gives better experience to the customers.

“This initiative is targeted at strengthening the customers’ dispute resolution process and enhances the confidence they have on our activities as an insurance company.”

Braie also noted that the centre was launched to provide the company’s customers a platform and channel through which they can register their complaints and also to build confidence in current and prospective customers about the firm’s services and ability to meet their expectations.

spot_img
spot_img

Hot this week

AIICO Insurance Unveils Recycling Project for a Greener Future

  AIICO Insurance Plc is stepping up its commitment to...

New WAIFEM DG, Baba Musa, Plans to Build Next Generation of Economic Leaders

The Director General of the West African Institute for...

39 Graduates Begin Chevron-Intels NC-HCD Programme to Boost Maritime Sector

Capacity building for Nigeria’s maritime sector received a boost...

Ex-Oil Minister, Kachikwu, Seeks Increase of NCI Fund to $1bn, Timeline for Developing Oil Blocks

The former Minister of State for Petroleum Resources, Prof....

ISSB-Aligned Disclosures Will Lower Capital Costs, Attract Global Investors — SEC

The Securities and Exchange Commission (SEC) has unveiled plans...

Topics

Stanbic IBTC Emerges Winner at 2022 Cosmopolitan The Daily Business Awards

Stanbic IBTC Bank Plc, a subsidiary of Stanbic IBTC...

Allianz Nigeria Delivers on 60 Minutes Motor Claims Settlement

  Allianz Nigeria makes good her promise to settle motor...

10 Years in Media Monitoring and Intelligence Profession: Lessons Learned

  As a media monitoring and intelligence professional, I have...

FG Committed to Passage of Petroleum Industry Bill, says Osinbajo

The Vice President, Prof. Yemi Osinbajo says the present...

Samsung Unveils QLED TV, 2018 Model

L-R: Executive Director, SIMS Nigeria Ltd (SIMS), Mr. Ike Eyisi; Executive Director,...

Sub-saharan Africa, Most Expensive Region for Remittance

Sub-saharan Africa is the most expensive region for sending money inform of remittance from other parts of the world, according to the latest report by the World Bank Group. The report listed South Asia as the least expensive. The World Bank said over $62.5 billion has so far been saved for migrants who send money home to their families in an initiative began in 2005 by the Bank and the international community to reduce the cost of sending money home. Each quarter the World Bank publishes data on how much it costs to send money home.

NCC to Subsidise InfraCos for Broadband Penetration

As part of its plans to boost broadband penetration...

NCRIB Commiserates with Victims of Collapsed Building, Seeks Need for Insurance

The Nigerian Council of Registered Insurance Brokers has condoled...
spot_img

Related Articles

Popular Categories

spot_imgspot_img