Tuesday, October 14, 2025
27.5 C
Lagos

Linkage Assurance Strengthens Customer Service Centre for Better Experience

Committed to ensuring that its customers get the best of attention and are able to resolve their complaints without going through many protocols, Linkage Assurance Plc has strengthened its Customer Service Centre.

The service centre, which has been equipped with state-of-the-art technological infrastructure and more trained personnel will ensure that customers have unrestricted access to the care officers for any complaints they may have before or  after any transaction with the Company.

Daniel Braie, Managing Director/CEO of the company who disclosed this during the formal launch of the refurbished Center at the firm’s corporate head office in Lagos said this is in line with its vision to continue to enhance customer experience.

“What we have done today is one of the initiatives we have in our strategy to increase customer service experience because as an insurer, customer is the reason we are in business”

L-R: Emmanuel Otitolaiye, Chief Finance Officer; Okanlawon Adelagun, Executive Director, Technical; Daniel Braie, Managing Director/CEO; and Joyce Ojemudia, General Manager, Marketing, all of Linkage Assurance Plc during the official opening of the Company’s refurbished Customer Service Centre at its corporate head office in Lagos.

Braie noted that in the past, customers with complaints were directed to the technical officers concerned but “we have discovered that allowing the customer care officers to take their complaints and follow through until is resolved gives better experience to the customers.

“This initiative is targeted at strengthening the customers’ dispute resolution process and enhances the confidence they have on our activities as an insurance company.”

Braie also noted that the centre was launched to provide the company’s customers a platform and channel through which they can register their complaints and also to build confidence in current and prospective customers about the firm’s services and ability to meet their expectations.

spot_img
spot_img
spot_img

Hot this week

Stanbic IBTC Supports UAC on Acquisition of CHI with Investment Banking Solution

Stanbic IBTC Holdings Plc proudly supported UAC of Nigeria...

Heirs Insurance Group Announces Inaugural Travel Festival: A Call for Inclusive Travel Ecosystem for Africans

Heirs Insurance Group (HIG), Nigeria’s fastest-growing insurance group, has...

Unity Bank MD Celebrates Resilient Frontline Staff, Reaffirms Commitment to Customer Service Excellence

The Managing Director/Chief Executive Officer of Unity Bank Plc,...

Sovereign Trust Insurance Celebrates 2025 Customer Service Week

Sovereign Trust Insurance Plc has been actively involved in...

Stanbic IBTC Bank Hosts Strategic Forum to Arm Clients with Economic Clarity

Stanbic IBTC Bank has taken a significant step in...

Topics

Standard Bank Sponsors Multilateral UK-Africa Investment Summit

Standard Bank, Africa’s largest banking group by assets, is...

NAICOM Unveils Landmark Regulation for Leased Aircraft to Boost Aviation, Insurance Sectors

In a groundbreaking move, the National Insurance Commission (NAICOM)...

Fidelity Bank to Promote Young Writers Nationwide with its Read2Lead Initiative

As part of its Corporate Social Responsibility (CSR) initiatives...

Inspen Retirement Radio Program Debuts on Naija FM

Inspen Media has launched a pidgin programme on radio,...

SIM Boxing and the Unboxing of a Crime Syndicate

Boxes have a multitude of uses, and the word...

NCC Holds Valedictory Session for Retiring Staff, Osmund Omulu

L-R: Dr Ikechukwu Adinde, Director, Public Affairs, Nigerian Communications...

Stanbic IBTC Continues to Impact Lives via CSI Initiatives

Stanbic IBTC Holdings PLC, a member of Standard Bank...

Jumia Partners FG to Accelerate Nigeria’s E-Commerce Growth, Digital Inclusion

In a decisive move to advance Nigeria’s e-commerce sector...
spot_img

Related Articles

Popular Categories

spot_imgspot_img