Monday, October 6, 2025
24.8 C
Lagos

KPMG Recognises PalmPay for Excellence in 2024 West Africa Banking Industry Customer Experience Survey

PalmPay, a leading Africa-focused fintech platform, has been recognized in the 2024 KPMG West Africa Banking Industry Customer Experience Survey for delivering exceptional customer experiences and surpassing traditional banks in key areas of service delivery.

The survey highlights PalmPay’s strong performance across multiple stages of the customer journey, with customers praising the platform’s seamless transaction processing, reliability, and innovative features.

PalmPay achieved a notable Customer Experience (CX) score of 81.6, ranking among the top fintechs in the region and cementing its position as a leader in Nigeria’s fast-evolving digital financial services landscape.

The KPMG survey evaluates customer experience across six key pillars of excellence:  Integrity, Resolution, Expectations, Time & Effort, Personalisation, and Empathy. PalmPay excelled in delivering seamless experiences, streamlining processes to reduce customer effort, and fostering trust through proactive and transparent communication.

“We are honored to receive this recognition from KPMG, which underscores our unwavering commitment to providing accessible, reliable, and innovative financial solutions to Nigerians,” said Chika Nwosu, Managing Director at PalmPay.

“At PalmPay, we continuously strive to redefine the banking experience by addressing customer pain points, streamlining transactions, and ensuring that our customers can trust and rely on us for their everyday financial needs.”

According to the survey, PalmPay was commended for its minimal network downtime, swift issue resolution, and proactive communication with users. Customers highlighted the platform’s ability to notify them in advance of scheduled maintenance, reinforcing trust and reliability.

A customer featured in the report stated, “PalmPay hardly has network issues and they have saved me from embarrassment”, reflecting the platform’s reliability and user satisfaction.

PalmPay’s recognition aligns with the company’s mission to drive financial inclusion by offering user-friendly, tech-driven solutions that meet the needs of underserved communities.

Through strategic partnerships and continuous innovation, PalmPay remains dedicated to enhancing the customer journey and expanding access to financial services across Nigeria.

spot_img
spot_img
spot_img

Hot this week

Ecobank Nigeria Launches Upgraded Mobile App for Faster, Smarter Banking Experience

Ecobank Nigeria, a subsidiary of the leading pan-African banking...

Ortom, NOA DG, Others to Feature as Panelists at GOCOP 2025 Conference

The Guild of Corporate Online Publishers (GOCOP) has announced...

AIICO Celebrates Retiring Employees: Honouring Decades of Service with Gratitude

Left - right: Adeleke Adeshina (rtd), Lanre Oladehinde (rtd.),...

Nigeria’s Banking Woes: How One South African Bank Outvalues an Entire Industry

It is a sobering reality that one South African...

Topics

Linkage Assurance Women Seeks Greater Opportunities for More Relevance

L-R: Mrs. Temitope Abolaji, Marketer, Linkage Assurance Plc; Ms....

Global Airlines Financial Monitor: February 2018

The latest airline financial results indicate that the...

BPE Inaugurates Board of Yola DISCO

Director General of the Bureau of Public Enterprises (BPE),...

Telecom Sector Contributed N2.508Tr to Nigeria’s GDP in Q1 2023

The telecommunications and Information Services sector in Nigeria has...

NAICOM, Fire Service Hold Sensitisation Forum on Insurance of Buildings

From left: Mr. Leonard Akah (Director, Policy & Regulation...

How MTN’s Financial Woes Highlight the Challenges of Doing Business in Nigeria 

  By Elvis Eromosele  Doing business in Nigeria is tough. While...

MTN Nigeria, Gemalto Partner on Commercial GSMA Mobile Connect Service

Gemalto, the world leader in digital security, has been...

NAICOM, Police Partner on Enforcement of Third Party Motor Insurance

The Commissioner for Insurance and Chief Executive Officer of...
spot_img

Related Articles

Popular Categories

spot_imgspot_img