Almond Productions Limited has announced October 25 as the date for its 2017 Insurance Consumers Forum.
The Insurance Consumers Forum (ICF) which started in 2013 provides a robust platform for interaction between Insurers and the Insuring Public in a No-Holds-Barred atmosphere, on issues that bothers on excellent customer service delivery.
The Forum with the theme: Insurance Penetration in Nigeria: Shifting Focus from Policies to Providing Value for the Customers is scheduled to hold on Wednesday 25th of October at NECA House, Plot A2 Hakeem Balogun Street , Central Business District, Alausa, Ikeja by 10am.
The forum this year will be chaired by Mr. Chike Mokwunye former Group Managing Director, Royal Exchange Plc while the Guest Speaker is Prof. Festus Epetimehin, first Professor of Insurance and Risk Management in Nigeria and Dean, College of Management Sciences, Joseph Ayo Babalola University (JABU) Osun State.
The discussant is Mr. Valentine Ojumah, Managing Director, FBN Insurance Limited.
Other highlights of the forum this year includes:
- Nigerians don’t read: So make me (customer) read your Insurance Policy Document.
- My needs ( customers) are constantly changing so insurers change with me
- If you are not part of my life (customers) changes, you are not relevant in the future.
- Sell me and convince me to see value ( insuring public) I will buy insurance
- See me (customer) as a person not just another Policyholder.
- Claims Payment: Trust me ( Insured) I trust you
The Forum according to Faith Ughwode, CEO, Almond Productions Limited, is bigger and better this year because of the scope of participants who are drawn from trade groups, formal and informal as well as officers of various law enforcement agencies who have dealings with the enforcement of insurance in Nigeria, Mechanic Associations, NURTW, NMA, the maritime sector and a list of other participants too numerous to mention.
“We at Almond Productions believe that the time has come for players in the Nigerian insurance industry to step up their game and move from potential to actually penetrating more citizens with insurance products and services that can change people’s lives. For that to happen however, operators must be and continue to be customer-focused and continue to build trust. Forums like this where members of the public can speak openly with operators in the market in a relaxed atmosphere can only build trust and demystify insurance and that is our drive because we are an independent umpire to the insuring public.”