Thursday, August 28, 2025
21.9 C
Lagos

Stanbic IBTC Pension Managers Unveils Innovative Self-service Options to Enhance Client Experience

In a significant move to streamline pension management and enhance customer experience, Stanbic IBTC Pension Managers, a prominent Pension Fund Administration firm, has announced the relaunch of its comprehensive suite of self-service options through an informative webinar session recently conducted. This forms part of the company’s ongoing efforts to empower clients by enlightening them on how they can conveniently leverage these tools to manage their pension accounts efficiently.

One of the self-service channels MyPension Portal, accessible via the firm’s website-www.stanbicibtcpension.com, offers customers a user-friendly platform to manage their pension details effortlessly. The portal enables users to submit requests to update personal information, such as date of birth, name, employer details, address, and phone number. Additionally, it facilitates easy requests for embassy letters related to travel and education, while providing the convenience of accessing and requesting statements at any time.

Furthermore by accessing the pension module on the Stanbic IBTC Mobile App, which is available for download on the Google Play Store and App Store, enables users to view their pension account balance, track contributions and investment performance, monitor recent transactions and contributions, and receive alerts for important pension account updates.

Customers who prefer SMS access can text “HELP” to the short code 30388 from their registered mobile phone to receive instructions on various tasks via SMS. Additionally, customers can use the Interactive Voice Response (IVR) by pressing 2 from the main menu after calling 0201276000. The IVR system assists with enquiries on pension balance, resetting the passcode, and requesting statements, among other services.

Olumide Oyetan, the Chief Executive of Stanbic IBTC Pension Managers, emphasised the firm’s dedication to transparency whilst improving the ease and efficiency of managing your pension fund. “The webinar session gave our customers the opportunity to understand and get acquainted with our self-service channels. Clients can enjoy the benefits of flexibility and independence,” he stated.

Oyetan further highlighted the firm’s dedication to leveraging technology to improve pension management for its clients, underscoring the availability of the self-service channels 24/7 for checking account balances, updating personal details, or making enquiries seamlessly.

“Our self-service platforms mark a significant milestone in Stanbic IBTC Pension Managers’ efforts to provide more accessible and dependable service. Through these user-friendly platforms, we aim to not only meet but exceed clients’ expectations,” Olumide said.

 

spot_img
spot_img

Hot this week

NCDMB, Coppercrux Engage South-South Youths on CNG Technologies, Opportunities in Value Chains

The Nigerian Content Development and Monitoring Board (NCDMB), in...

Fidelity Bank Champions Africa’s Export Growth at FNITCC Atlanta 2025

Leading financial institution, Fidelity Bank Plc has announced plans...

NAICOM, CAC Partner for 12- Month Recapitalisation Timeline

The Management of the National Insurance Commission (NAICOM) paid...

Fidelity Bank to Host Eduthrive Conference to Empower School Owners Ahead of New Academic Session

Leading financial institution, Fidelity Bank Plc, is set to...

Japan Designates City of Kisarazu as Hometown for Nigerians

Mrs. Florence Akinyemi Adeseke, Nigeria’s charge d’affaires and Yoshikuni...

Topics

Emirates Invests $2bn to Enhance On-Board Customer Experience

Emirates is investing over US$ 2 billion to enhance...

PalmPay Recovers $677m for Customers as Fraud Jumps 277% in Q2

    As electronic payment platforms gain traction, the need for...

Fitch Upgrades Fidelity Bank’s Rating to ‘Positive’

Fitch Ratings has revised the outlook on Fidelity Bank...

Global ICT Capacity Building Symposium for Human Dev

Local and international journalists are invited to submit their...

MTN, FIRS Tango over N330bn Fine Tax

Our attention has been drawn to media reports regarding...

China Mobile Shutting Down 3G Base Stations

A number of China Mobile's regional divisions have started...

IATA: African Airlines Record 9.9% Traffic Rise in June

The International Air Transport Association (IATA) announced global passenger...

Insurance Group Seeks Media Support for Market Growth

The Chairman of the Governing Council, Insurance Industry Consultative...
spot_img

Related Articles

Popular Categories

spot_imgspot_img