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Leadway Assurance: LOLA Virtual Assistant to Optimise Customer Engagement

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In its mission to elevate premium service provision through technology and digitisation, leading financial services organisation, Leadway Assurance Company Limited unveiled LOLA, a virtual assistant service to optimise customer engagement.

LOLA was designed to play the role of an always-on customer service representative, magnificently equipped with artificial intelligence and multiple scenario programming to enable her to assist the customers in all ramifications.

With LOLA, Leadway Assurance hopes to eliminate the numerous pain points for its consumers, such as the cumbersome queues at experience centres and clunky paperwork, which they may be otherwise subjected to during in-person visits.

Hence, with LOLA, customers can buy insurance plans, make claims, report complaints, and track policies using their WhatsApp social media platform.

Speaking on the significance of this groundbreaking feat as well as its relevance to the enhancement of Leadway’s plethora of services, the Managing Director of Leadway Assurance, Mr. Tunde Hassan Odukale, expressed immense satisfaction at the insurance major’s outstanding commitment to meeting its ever-evolving customer demands, especially by leveraging technology.

He states: “As industry leaders in the Nigerian insurance sector, caring for and meeting up with the multiplicity of our customers’ demands is a point of significant priority and an integral aspect of our operational ethos.”

As such, over the years, we have committed immense human and natural resources to ensure that we not only satisfy these expectations but also consistently unveil innovative methods leveraging the rapid evolution of digital technology.

“More importantly, as a future-centric organisation, we recognised the two-pronged role of technology and digitisation in our business operations.” While, on the one hand, technology has impacted our modern-day customers by empowering them to demand a swift, real-time audience to their situations, we have also identified that it is the key to unlocking their true satisfaction by leveraging the real-time, immersive, and dynamics capabilities of digital technology.”

“To this end, we have invested significantly in optimising our customer engagement capabilities and creating a customised digital experience for our clientele by leveraging these advantages.”

In this regard, we have designed LOLA, a virtual assistant platform, to allow our consumers unlimited, real-time, swift, round-the-clock, and immersive access to all our services and enquiries using WhatsApp, the most accessible social media platform in Nigeria with over 90 million active users.

“We are optimistic that the launch of the LOLA WhatsApp virtual assistant is a laudable customer service and engagement strategy that will enable the accomplishment of our exceptional consumer-centric quest and, by consequence, foster loyalty, brand trust, and goodwill among our customers and stakeholders,” he added.

Leadway Assurance is one of Nigeria’s foremost insurance service companies, with a reputation for service efficiency and customer reliability. The organisation is committed to bridging the financial protection gap and increasing the insurance penetration rate in Nigeria.

 

 

 

Heritage Bank Empowers 500 Widows, Earns UN Humanitarian Award 

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L-R: GoodLuck Linda, WOSSA Chief Welfare officer; Helen Unabor, WOSSA Chief Protocol officer; Olawale Osundele, Regional Head, Lagos Island 1, Lagos Island 1 Zone, Heritage Bank; Amb. Tayo Thomas, President of WOSSA; Dame Jennifer Omotayo-Thomas, Vice president, WOSSA and John Adah, Team Member, Corporate Communications, Heritage Bank, during the award ceremony held in Lagos to mark this year’s International Widows Day themed: Gender Equality Today for a Sustainable Tomorrow.”

Heritage Bank received the 2022 United Nations Award for Humanitarian Service by the Widows & Orphans Support Society of Nigeria (WOSSA), as no fewer than 500 widows and orphans in Lagos State benefitted from the Bank’s supports.

This was made known during the award ceremony held in Lagos to mark this year’s International Widows Day themed: Gender Equality Today for a Sustainable Tomorrow”.

The event was opportunity to recognize Heritage Bank’s Corporate Social Responsibility (CSR) roles to widows, their children and other less privileged within the society.

Speaking during the awards presentation, Founder, Widows & Orphans Support Society of Nigeria (WOSSA), Ambassador Tayo Thomas, said Heritage Bank is one of the group’s key partners and has for years shown massive support to the widows.

He said: ” Basically, we are giving this award to people and organizations that have been supporting the less privileged widows. These are our partners, they have been doing great service to humanity, especially service the less privileged widows in meeting their financial needs and those of their children”.

Continuing, he said: “The United Nations Humanitarian Award is to appreciate and acknowledge them for their support to the less privileged widows. The United Nations Humanitarian Award is an award we give every 24th of June to those who have really supported the widows. Those who have joined us to fight against injustice against the widows. That is the reason for today”.

Speaking at the event, Heritage Bank Regional Head, Lagos Island 1, Olawale Osundele, said the bank has for years, remained committed to improving people’s lives.

He said: “It has always been one of our front liners to always improve the quality of people’s lives right from childhood. And today that they are marking the International Widow’s Day, we are also part of the support team to WOSSA in various aspects.”

“We have been supporting them in terms of providing quality education for children of widows to ensure that life after the death of their husband is still good to them and their children. We also support the children and orphan and the less privileged in the society,” he added.

According to Osundele, the bank’s support to the widows has always been a source of joy to them.  “It means that life still means a lot to them. You can see the joy in their faces. Despite what they are going through, they are still very happy and relevant in the society,” he said.

One of the widows at the event, Mrs. Felicia Ugwunwanne thanked Heritage Bank and WOSSA for their continuous support to the widows and less privileged.

She said that WOSSA is through the support of partners such as Heritage Bank, making life better for the widows and their children.

“The WOSSA has for years, been assisting so many of us, including our children and orphanages. WOSSA gives us cash, help some widows to pay their house rent, school fees for widows’ children, among other things,” she said.

Ugwunwanne said the widows under WOSSA are being trained for skills acquisition to improve the quality of their lives.

“I am aware that the WOSSA is working on securing loan from Microfinance Bank, and we have completed forms to achieve the purpose. Our members are prepared to access the loans. Some of the widows have gone to learn some skills that will enable them to invest and succeeded in whatever craft or business they are doing, so that they will not continue to depend on people,” she said.

Interswitch: Regional Breakfast Session Targeted at Deepening Financial Services

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Interswitch, Africa’s leading integrated payments and digital commerce company, has hosted representatives of commercial banks, micro-finance banks, fintechs and other stakeholders to an insightful breakfast session in Lagos where they were introduced to a plethora of innovative products and solutions designed by the company to transform the payment ecosystem.

The session, which held in Lagos, was the final leg of Interswitch’s regional breakfast sessions across the country.

Interswitch said the sessions were organized to enable the firm engage customers and introduce them to novel solutions and technologies that will help build sustainable businesses and transform the financial services industry. The events were also opportunities to hold robust discussions with stakeholders in the industry on latest digital payment trends and proffer solutions to industry challenges.

Speaking at the event, Babatunde Okufi, Group Head, Business Development at Interswitch Purepay, said Interswitch is at the forefront of driving the growth of digital payments across the country and beyond.

He noted that the company has been enabling businesses, building infrastructure, and providing solutions that allow players within the payment ecosystem to offer topnotch products and services to meet their customers’ needs, leveraging Interswitch’s infrastructure.

He said: “We are excited to come to the final leg of the regional breakfast sessions. Over the past 5 weeks, we have held meaningful and robust conversations with customers across the country. These customers have had the opportunity to experience the latest world-class products, technologies and capabilities designed by Interswitch which are tailored to meet their unique needs and further drive the growth of their businesses.”

He noted that the products will undoubtedly simplify digital transactions as well as create a new vista of opportunities for customers.

“Over the last two decades, we have been committed to enabling and helping businesses – including banks, fintechs, microfinance banks, and other financial institutions thrive, and foster growth through our world-class products and groundbreaking initiatives. As we draw the curtains on the regional breakfast sessions, we are confident that we have been able to impact businesses and give them expert guidance that will help accelerate growth.”

Interswitch organised the regional breakfast sessions across five cities in the country: Ibadan, Port Harcourt, Enugu, Abuja, and Lagos.

 

 

 

 

Nigeria, Others in Sub-Saharan Africa Record $53bn Remittances in 2022, Up 5.2%

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Remittances to low- and middle-income countries (LMICs) withstood global headwinds in 2022, growing an estimated 5% to $626 billion. This is sharply lower than the 10.2% increase in 2021, according to the latest World Bank Migration and Development Brief.

Remittances to Sub-Saharan Africa, the region most highly exposed to the effects of the global crisis, grew an estimated 5.2% to $53 billion in 2022, compared with 16.4% last year (due mainly to strong flows to Nigeria and Kenya).

Remittances in 2023 are projected to soften to 3.9% growth as adverse conditions in the global environment and regional source countries persist. Remittances as a share of GDP are significant in the Gambia (28%), Lesotho (21%), and Comoros (20%).

Sending $200 to the region cost 7.8% on average in the second quarter of 2022, down from 8.7% a year ago. Remitting from countries in the least expensive corridors is on average 3.4% compared to 25.2% for the costliest corridors.

The Migration and Development Brief analyzes trends in migration-related SDG indicators: increasing the volume of remittances as a percentage of GDP, reducing remittance costs, and reducing recruitment costs.

Remittances are a vital source of household income for LMICs. They alleviate poverty, improve nutritional outcomes, and are associated with increased birth weight and higher school enrollment rates for children in disadvantaged households. Studies show that remittances help recipient households to build resilience, for example through financing better housing and to cope with the losses in the aftermath of disasters.

Remittance flows to developing regions were shaped by several factors in 2022. A reopening of host economies as the COVID-19 pandemic receded supported migrants’ employment and their ability to continue helping their families back home. Rising prices, on the other hand, adversely affected migrants’ real incomes.

Also influencing the value of remittances is the appreciation of the ruble, which translated into higher value, in U.S. dollar terms, of outward remittances from Russia to Central Asia. In the case of Europe, a weaker euro had the opposite effect of reducing the U.S. dollar valuation of remittance flows to North Africa and elsewhere.

In countries that experienced scarcity of foreign exchange and multiple exchange rates, officially recorded remittance flows declined as flows shifted to alternative channels offering better rates.

“Migrants help to ease tight labor markets in host countries while supporting their families through remittances. Inclusive social protection policies have helped workers weather the income and employment uncertainties created by the COVID-19 pandemic. Such policies have global impacts through remittances and must be continued,” said Michal Rutkowski, World Bank Global Director for Social Protection and Jobs.

By region, Africa stands to be the most severely exposed to the concurrent crises, including severe drought and spikes in global energy and food commodity prices. Remittances to Sub-Saharan Africa are estimated to have increased 5.2% compared with 16.4% last year.

In other regions, remittance flows are estimated to have increased 10.3% to Europe and Central Asia, where rising oil prices and demand for migrant workers in Russia supported remittances, in addition to the currency valuation effect.

In Ukraine, remittance growth is estimated at 2%, lower than earlier projections as funds for Ukrainians were sent to countries hosting them, and hand-carried money transfers likely increased. Growth in remittance flows is estimated at 9.3% for Latin America and the Caribbean, 3.5% in South Asia, 2.5% in the Middle East and North Africa, and 0.7% in East Asia and the Pacific. In 2022, for the first time a single country, India, is on track to receive more than $100 billion in yearly remittances.

In a special feature on climate-driven migration, the Brief notes that rising pressures from climate change will both drive increases in migration within countries and impair livelihoods. The poorest are likely to be most affected as they often lack the resources necessary to adapt or move.

Studies show that migration can play a role in coping with climate impacts, for example, by providing an escape from disasters and also through remittances and other forms of support to affected households. Changes in the international legal norms and institutional frameworks for migration may be required to cope with the challenge of climate-related migration, particularly in the context of cross-border mobility, as is the case for small island nations.

“People throughout history have responded to deteriorating climates by moving to survive. Planning for safe and regular migration as a part of adaptation strategies will be required for managing displacement in the affected regions as well as the influx of people in the receiving communities,” said Dilip Ratha, lead author of the Brief and head of the Global Knowledge Partnership on Migration and Development (KNOMAD). “National and regional development strategies should be viewed through a climate migration lens,” he added.

Also reported in the Brief is the cost of sending $200 across international borders to LMICs, which remains high at 6% on average in the second quarter of 2022, according to the Remittances Prices Worldwide Database. It is cheapest to send via mobile operators (3.5%), but digital channels account for less than 1% of total transaction volume. Digital technologies allow for significantly faster and cheaper remittance services. However, the burden of compliance with Anti-Money Laundering/Combating the Financing of Terrorism regulations continues to restrict access of new service providers to correspondent banks. These regulations also affect migrants’ access to digital remittance services.

 

Regional Remittance Trends

Remittances to the East Asia and Pacific region are estimated to have increased by 0.7% to $134 billion in 2022, arresting the decline of the previous two years. Labor shortages in the hospitality and health sectors of high-income economies and higher oil prices benefiting Gulf Cooperation Council countries boosted demand for workers in 2022, which supported remittances.

However, remittances to China are estimated to have dropped by nearly 4%, driven by restrictions on workers from traveling abroad due to COVID-related policies. Remittances as a share of GDP are significant in Tonga (50%) and Samoa (34%). In 2023, remittances are projected to decline by 1% due to weaker conditions in migrants’ destination countries. The cost of sending $200 to the region rose to 6.2% on average in the second quarter of 2022 from 5.8% a year earlier.

Remittance flows to Europe and Central Asia are estimated to have increased by 10.3% to $72 billion in 2022. Rising oil prices and demand for migrant workers increased the flow of remittances from Russia to Central Asian countries.

The appreciation of the ruble against the U.S. dollar translated into higher value, in dollar terms, of outward remittances from Russia to Central Asia. Remittances to the Kyrgyz Republic and Tajikistan exceed 30% of GDP.

In 2023, remittance receipts are projected to moderate further to 4.2% growth due to a softer outlook for major remittance-sending countries. The cost of sending $200 to the region rose slightly to 6.4% on average in the second quarter of 2022 (data excludes corridors originating in Russia).

Remittances to Latin America and the Caribbean are estimated to have grown 9.3% in 2022 to $142 billion. Data for the first nine months of 2022 show a 45% increase for Nicaragua, 20% for Guatemala, 15% for Mexico, and 9% for Colombia. Stronger employment of migrants from Latin America in the United States contributed to remittance flows.

Remittances received by migrants in transit also contributed to strong flows in Mexico and Central America. As a share of GDP, remittances exceed 20% in El Salvador, Honduras, Jamaica, and Haiti. In 2023, remittances will likely moderate to 4.7% growth due to a weaker economic outlook for the United States, Italy, and Spain. Sending $200 to the region cost 6% on average in the second quarter of 2021, up from 5.6% a year ago.

Remittances to the developing countries of the Middle East and North Africa are estimated to have grown 2.5% in 2022 to $63 billion, compared to a 10.5% growth last year. Slower growth in remittances is partly tied to the erosion of real wage gains in the Euro Area, even as demand for remittances in home countries increased amid deteriorating conditions, including drought in the Maghreb and high imported wheat prices.

As a share of GDP, remittances are significant in Lebanon (38%) and West Bank and Gaza (19%). Remittance inflows are projected to grow by 2% in 2023. Sending $200 to the region cost 6.3% on average in the second quarter of 2022.

Remittances to South Asia grew an estimated 3.5% to $163 billion in 2022, but there is large disparity across countries, from India’s projected 12% gain—which is on track to reach $100 billion in receipts for the year–to Nepal’s 4% increase, to an aggregate decline of 10% for the region’s remaining countries.

The easing of flows reflects the discontinuation of special incentives some governments had introduced to attract flows during the pandemic, as well as preferences for informal channels offering better exchange rates. Remittances to India were enhanced by wage hikes and a strong labor market in the United States and other OECD countries.

In the Gulf Cooperation Council destination countries, governments ensured low inflation through direct support measures that protected migrants’ ability to remit. Sending $200 to the region cost 4.1% on average in the second quarter of 2022, down from 4.3% a year ago.

 

 

 

Wema Bank Wins 2022 Highest Dividend Yield at PEARL Awards

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L to R:  Chairman, Lasaco Assurance Plc & Former Board Member, PEARL Awards Nigeria., Chief (Mrs) Teju Philips; Deputy Managing Director, Wema Bank, Moruf Oseni; Chief Financial Officer, Wema Bank, Tunde Mabawonku; Reputation Management Officer, Wema Bank, Olumide Yomi-Omolayo; CEO, NASD OTC Securities Exchange Limited, Mr. Longe Eguarekhide, presenting the Pearl Award to Wema Bank as the winner of the 2022 Highest Dividend Yield at Eko Hotel and Suites last weekend.

Union Bank Unveils Brand New Sonic Identity – The Sound of Union

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Union Bank of Nigeria has launched a brand-new sonic identity tagged ‘The Sound of Union.

At 105 years, the Bank is now leveraging the universality of music to engage with new and existing audiences through this unique sound identity.

The Bank tapped prolific and award-winning music producer Tee-Y Mix, to create a timeless sound and interpret it across multiple genres for today’s and tomorrow’s generations.

Speaking about The Sound of Union during the official Twitter Space unveiling, Ogochukwu Ekezie-Ekaidem, Chief Brand and Marketing Officer, Union Bank, spoke about why the Bank is unveiling the sound identity at this time. She said:

“Over the past couple of years, Union Bank has gone through significant evolution and as a team, we are constantly thinking of ways to connect with our audiences – new and existing. At 105 years, we are entering into a new era of identity and the Sound of Union represents a milestone for us. We have produced a distinct tone and instrumental melody spanning five music genres drawing on our local culture to connect with audiences across different geographical zones. We believe we are the first Nigerian bank to create an identity using sound, and not just a one-off jingle or payoff. This launch underscores our commitment to providing the simplest and smartest solutions while offering the best experience for our customers.”

To launch the sound identity, Union Bank has partnered with Boomplay to release an EP which will include the five genres of the melody which will make the EP available exclusively to Boomplay subscribers for a period before it is available on other other platforms.

Also commenting during the Twitter Space, about the audio distribution partnership between Union Bank and Boomplay, James Afuwape, Marketing Manager at Boomplay said:

“Boomplay is the largest and fastest growing streaming platform in Africa, and we are passionate about building and sustaining the music culture and consumption in Africa. We do this by leveraging partnerships and collaborations and this one with Union Bank was one we couldn’t pass up on. The Sound of Union is a unique project, and we are honoured to use our platform to help amplify the sound.”

The Sound of Union EP is now streaming exclusively on Boomplay.

 

About Union Bank Plc.

Established in 1917 and listed on the Nigerian Stock Exchange in 1971, Union Bank of Nigeria Plc. is a household name and one of Nigeria’s long-standing and most respected financial institutions. The Bank is a trusted and recognizable brand, with an extensive network of over 300 branches across Nigeria.

The Bank currently offers a variety of banking services to both individual and corporate clients including current, savings and deposit account services, funds transfer, foreign currency domiciliation, loans, overdrafts, equipment leasing and trade finance. The Bank also offers its customers convenient electronic banking channels and products including Online Banking, Mobile Banking, Debit Cards, ATMs, and POS Systems.

 

Polaris Bank Promotes SMEs, Sponsors The Fashion Souk

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Polaris Bank has reaffirmed its commitment to support the growth of Small and Medium Enterprises (SMEs) in Nigeria.

The Bank in a statement gave this assurance while disclosing plans to sponsor The Fashion Souk 7.0. The statement further noted that 3 successful entrepreneurs who emerge winners in a business pitch at the event will go home with N1million, N500,000 and N250,000 for the overall winner, first runner-up and second runner-up respectively.

The two-day event, which is organised in partnership with Nigeria’s foremost event management company, EVENTFUL Limited is scheduled to hold on Saturday 3rd and Sunday 4th of December 2022, at the Harbour Point, Victoria Island, Lagos.

Speaking on behalf of Polaris Bank, the Group Head, Strategic Brand Management, Nduneche Ezurike, said that “Fashion and style enthusiasts can once again look forward to experiencing unparalleled fashion moments from Nigerian entrepreneurs.”

Mr. Ezurike noted that “As an SMEs-friendly Bank, it is always our delight to explore opportunities to grow Nigeria’s Small and Medium Enterprises. Polaris Bank’s lead sponsorship of the 7th edition of The Fashion Souk, underscores our acknowledgment of the SMEs as the catalyst for Nigerian’s economic growth.”

Continuing, he noted that “this year’s Fashion Souk is unique as it provides an opportunity for the yuletide holidaymakers with an unforgettable shopping experience as visitors will behold the creativity of the Nigerian entrepreneurs, especially in the beauty and fashion space.”

Mr. Ezurike further stated that Polaris Bank’s continued partnership with EVENTFUL Limited stimulates the entrepreneurial spirit of many Nigerians, especially the new-age innovators in the key sectors of the national economy. He commended Eventful Ltd for visibly showcasing the enterprise amongst Nigerians.

Commenting on the essence of the SOUK, Founder and Chairman of Eventful and Convener of the Fashion Souk, Yewande Zaccheaus, said: “Eventful Limited has been deliberate in using the platform of The Fashion Souk to create the much-needed road to market for budding fashion entrepreneurs whilst also expanding the target market of the more established designers. “We are proud to once again contribute to the growth of the nation’s economy,” she added.

More than 160 SMEs in Nigeria’s fashion industry, ranging from manufacturers to designers and retailers in clothing, kid’s fashion, textiles, jewelry, accessories, hats, bags, shoes and lingerie, are billed to showcase their creativity and product lines at the Fashion Souk.

According to December 2021 industry report, the Sub-Saharan African fashion market is worth $31 billion, with Nigeria holding an expanding share of 15 percent.

In line with its SME focus, Polaris Bank has partnered with and supported businesses in critical sectors of the Nigerian economy, including health, education, manufacturing, agriculture, export, and others. The Bank has advanced credits and indeed, provided close to N70billions to Micro, Small, and Medium Enterprise (MSMEs) from January 2021 till date.

Following the Bank’s recent strides in supporting SMEs and MSMEs, the prestigious BusinessDay’s Banks and Other Financial Institutions (BAFI) Awards named Polaris Bank the MSME Bank of the Year 2022.

Polaris Bank, adjudged Digital Bank of the Year 2021 and 2022, is a future-determining Bank committed to delivering industry-defining products for individuals and businesses.

 

NCDMB, NLNG, Shell, Others for 11th Practical Nigerian Content Forum Dec 5

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  • Deepening Nigerian Content Opportunities in the Decade of Gas

Engr. Simbi Wabote

Executive Secretary

Nigerian Content Development & Monitoring Board

The 11th Practical Nigerian Content (PNC) Forum driven by the Nigerian Content Development & Monitoring Board (NCDMB) will take place in-person from December 5-8, 2022 in Uyo, Akwa Ibom State.

It is noteworthy that 11 years on from the enactment of the NOGICD Act, many strides have been made in developing domestic capacity that has spurred new business activity and retained wealth in the country.

The Practical Nigerian Content Forum will welcome you back to celebrate 11 years of the Nigerian Content Achievements and to further devise strategies for business recovery and sustaining Nigerian Content in a post-pandemic environment, while businesses connect to foster economic growth. The official annual meeting will gather the most senior industry stakeholders to discuss new strategies and engage with government and industry players across the value chain.

The 2022 key topics at the coming Forum include:

  • Harnessing Nigerian Content opportunities for indigenous companies in
    Nigeria’s decade of gas
  • What opportunities have been revealed by the Seven Ministerial Regulations for increasing Nigerian Content Compliance?
  • Outlining Nigeria’s Future Energy Mix and Nigerian Content objectives over the next 30 years?
  • What are the enablers required to bridge the capacity gap for improved Local Content implementation with a growing focus on gas?
  • How can indigenous companies attract required funding?
  • What efforts are in place to explore Nigerian Content opportunities in
    AfCTA?

In a statement, H.E. Hon. Timipre Sylva, Hon. Minister of State for Petroleum Resources said:

“The Practical Nigerian Content Forum has consistently reached its objective and l want to sincerely commend the Management & Staff of NCDMB for making it such a high value event where oil industries gather annually to review the successes, opportunities and challenges of local content in the industry.”

Some of the key speakers expected at the event include H.E. Timipre Sylva, the Hon. Minister of State, Petroleum Resources, H.E. Mr. Emmanuel Udom, Executive Governor of Akwa Ibom State; Mr. Simbi Wabote, Executive Secretary, Nigerian Content Development & Monitoring Board (NCDMB); Mr. Mele Kyari, Group Chief Executive Officer, NNPC Limited; Mr. Osagie Okunbor, Managing Director/Country Chair, Shell Petroleum Development Company of Nigeria (SPDC); Mr. Richard Kennedy, Chairman/Managing Director, Chevron Nigeria and Mr. Mike Sangster, Managing Director/CEO, TotalEnergies Nigeria.

 

 

Stanbic IBTC Bank Nigeria PMI: New Order Growth Hits 6-Month High in Nov

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Business conditions continued to improve markedly in the Nigerian private sector during November amid improving demand and higher customer numbers. In turn, firms expanded their purchasing activity and employment.

That said, business confidence dropped to the lowest since the survey began in January 2014. Meanwhile, inflationary pressures remained elevated, often reflecting currency weakness.

The headline figure derived from the survey is the Purchasing Managers’ Index (PMI). Readings above 50.0 signal an improvement in business conditions on the previous month, while readings below 50.0 show a deterioration.

The headline PMI rose to 54.3 in November from 53.6 in October, pointing to a solid monthly improvement in business conditions in the Nigerian private sector. The health of the private sector has now strengthened in 29 successive months, with the latest improvement the most pronounced since April.

New business increased at the fastest pace in six months amid reports of stronger demand and higher customer numbers. Companies responded to rising demand by increasing their business activity accordingly. Output has now risen in each of the past five months.

Marked increases in activity were seen across each of the four broad sectors covered by the survey. New order growth also encouraged companies to expand their employment and purchasing activity midway through the final quarter of the year.

Staffing levels increased for the twenty-second month running and at the fastest pace since August. Meanwhile, the rate of growth in purchasing activity was the steepest in four months. Similarly, inventories also expanded at a marked pace.

Purchase costs rose at a sharper pace as weakness of the Nigerian naira against the US dollar exacerbated rising raw material prices. Staff costs were also up, linked both to higher staffing levels and efforts to motivate workers by increasing wages.

The passing on of higher input costs to customers meant that output prices also increased markedly, with the rate of inflation quickening to a three-month high.

Despite the generally positive picture for output and new orders in November, business confidence continued to decline. Optimism dropped for the fourth successive month and was the lowest since the survey began in January 2014.

Those firms that were confident in the year-ahead outlook for output mentioned business expansion plans and hopes for a further strengthening of demand.

2022 E-Waste Dialogue: ITREALMS, EPRON, Ecofeld Collaborate on Small eWaste Collection

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As part of the activities marking the 2022 ITREALMS E-Waste Dialogue, the management of ITREALMS Media is partnering E-waste Producer Responsibility Organisation of Nigeria (EPRON) and Ecofeld Nigeria Limited, for a day-long collection scheme of small electronic waste on Thursday, December 8, 2022.

This is coming as part of the commemoration of 2022 International E-Waste Day (IEWD) with the theme “e-Waste: Recycling it all! No matter how small” at Welcome Centre Hotels, International Airport Road, Lagos.

Disclosing this collaboration, the Group Executive Editor, ITREALMS Media, the organisers of the 2022 ITREALMS E-Waste Dialogue, Mr. Remmy Nweke, encouraged mobile device enthusiasts to come along with their devices that have reached their end-of-life to the venue for proper disposition by professionals who would also be on ground to address some topical issues.

He said the collection of small electronic waste, especially mobile phones and like-devices, would be carried out by EPRON member organisation, Ecofeld Nigeria Limited as facilitated by ITREALMS Media Group as part of this year’s ITREALMS E-Waste Dialogue on Thursday, December 8.

The exercise, he also said, would commence at Welcome Centre Hotel by 9am till close of work hours the same day.

Nweke revealed that the collection of small e-waste items would include mobile phones, pointers mouse, earpieces, rechargeable torches, phone chargers, to name a few.

He further said that this initiative has become expedient because some people may have missed the earlier opportunity in October and since this awareness on e-Waste has to be continuous, ITREALMS came up with this scheme.

Nweke enjoined Nigerians, especially mobile phone users to leverage the opportunity in disposing of their mobile devices they no longer use, of course in exchange for a voucher or gift item.

Reacting to the collaboration, EPRON Executive Secretary, Mrs. Ibukun Faluyi, described the initiative as a great idea capable of deepening the collection of end-of-life devices for proper disposition.

She also urged Nigerians to take advantage of this opportunity being made available by ITREALMS Media.

Faluyi recalled that last October, EPRON partnered SLOT alongside some UN agencies for collection of small e-waste items in Lagos, including the United Nations Information Centre (UNIC), United Nations Industrial Development Organisation (UNIDO), International Labour Organisation (ILO), Lagos Waste Management Authority (LAWMA) and Lagos State Environmental Protection Agency (LASEPA).

Meanwhile, the Director-General of the National Environmental Standards and Regulations Enforcement Agency (NESREA), Prof. Aliyu Jauro has been confirmed as the keynote speaker at the 2022 ITREALMS E-Waste Dialogue slated for Thursday, December 8, in Lagos.

Liquid Intelligent Technologies Assures Nigerians of Digitally Connected Future

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L – R: Shahzad Manzoor Khan, Group Chief Technical Officer of Liquid, Ola Willams, Microsoft Country Director, Nigeria and Ghana, Wole Abu MD/CEO Liquid Intelligent Technologies in Nigeria, Ikechukwu Nnamani, President Association of Telecommunications Companies of Nigeria (ATCON) and Muhammed Rudman, Pioneer CEO, Internet Exchange Point of Nigeria (IXPN) at the VIP Launch of Liquid Intelligent Technologies in Nigeria at the Oriental Hotel, Lagos recently.  

The quest to accelerate digital transformation in Nigeria received a major boost with the formal launch of Liquid Intelligent Technologies in Lagos recently.

A Pan-Africa company with a strong legacy and foundation, Liquid is already in 20 other African countries. Its formal entry into Nigeria, Africa largest economy is bound to enliven the nation’s technology ecosystem.

Speaking at the launch Wole Abu, MD/CEO of Liquid Intelligent Technologies in Nigeria said Liquid Intelligent Technologies was launched in Nigeria to tell the African story on digital transformation about the continent.

“Liquid Intelligent Technologies is part of a global power house called Cassava Technologies that is driving global digital transformation. The launch of Liquid Intelligent Technologies in Nigeria will further help to connect the rest of Africa to the internet and the digital economy space. Our desire is to transform the African continent by empowering Africans, Nigeria inclusive, as well as businesses with intelligent technology solutions.”

Abu  assured that the company will live up to its vision of a digitally connected future that leaves no African behind. It’s Nigeria customers, he stated, will be availed good tidings that include secure network which has Cloud- delivered security at the core and this extends to network protection, penetration testing, secure web Gateway and Modern remote access.

Also available from the stable of Liquid is Cloud networking that ensures direct connectivity to multiple clouds; network within and between multi-clouds; cloud branch connectivity.  For secure cloud, Abu listed Identity Management, Cloud protection, Data protection and Bankups/ Disaster recovery as some of the service touch points.

Abu avowed that Nigeria is the first home for Liquid Intelligent Technologies in West Africa. Liquid, he disclosed, sees access to high-speed connectivity as a basic human right for all people in Nigeria. He reiterated his company’s desire to work with the federal government to achieve the objectives of the Nigeria’s National Broadband Plan (2021 – 2025) and to help transform Nigeria into a leading digital economy.

He noted that partnerships with international tech giants like Microsoft, Meta, AWS, and Oracle, has ensured for Liquid exceptional enterprise deployed to serve the customers’ best interest. He enjoined Nigerians who are desirous of reduced cost and complexity to partner with Liquid for both connectivity and digital service that are top rate.

To Abu, the size of the company’s network offers better economies of scale than multiple providers just as its infrastructure will enable enterprises across the continent to fulfill their digital transformation goals.

In his goodwill message, Minister of Communications and Digital Economy Professor Isa Patanmi expressed optimism that the entry of Liquid Intelligent Technologies into Nigeria will help bring about more innovation into the sector.

He further hoped that the launch in Nigeria will deepen digital transformation in Africa. Pantami who was represented by the Digital Architect Manager, National Information Technology Development Agency (NITDA), Dr. Falilat Jimoh, said the launch of Liquid Intelligent Technologies in Nigeria, would further enhance internet connectivity in Nigeria and the rest of Africa, since connectivity has become a necessity in driving the fourth industrial revolution and the digital transformation agenda.

“In Nigeria, we have experienced the impact of digital economy that is driven by connectivity, which has accelerated the growth of several sectors of the Nigerian economy. In 2020, Information and Communications Technology (ICT), contributed 18.44 per cent to Nigeria’s GDP, which was the highest sector contribution to GDP. Again, ICT helped Nigeria to exit the recession triggered by COVID-19, much faster than was predicted by experts, Nigeria must therefore take advantage of the opportunities that Liquid Intelligent Technologies is bringing to the country,” Pantami said.

To Prof. Umar Danbatta, Executive Vice Chairman of Nigerian Communications Commission (NCC), the launch of Liquid Intelligent Technology would offer Nigeria the opportunity to become globally competitive in the 21st Century. Danbatta,  who was also represented at the launch by the Director, Technical Standard and Network Integrity at NCC, Wakil Bako, said that NCC would continue to encourage new players in the ICT sector to further drive digital transformation growth in the country. “As a leading provider of digital infrastructure, Liquid Intelligent Network is expected to leverage its cloud and cybersecurity services to further drive digital transformation in Nigeria,” Danbatta surmised.

President, Association of Telecommunications Companies of Nigeria (ATCON), Ikechukwu Nnamani, who gave the keynote address that  centered on the benefits of a digital economy, said the world had already entered into the digital era, and that Nigeria must be part of the digital transformation in the digital era.

“The future is digital and businesses have moved online. The benefits that come with digital economy are numerous, which includes transparency in governance, economic growth and job creation, among others,” Nnamani said.

Liquid Intelligent Technologies is a member of Cassava Technologies, Africa’s leading integrated technology company of continental scale. It focuses inter-alia on digital infrastructure and digital services and its string of firsts include First fibre to cross the Zambezi. First Cape to Cairo terrestrial connection, First terrestrial fibre to connect South Sudan, First cross continent East to West connections, First largest independent fibre network provider in emerging markets globally to achieve 100,000km fibre network. First to take Azure Stack hub to Kenya and Tanzania.

Its seamless, open access pan-African network, now over 100,000kms, is enabling people and businesses across the continent with unprecedented access to Cloud, Voice and digital services.

In connecting African countries to their neighbours and rest of the World, Cassava Technologies and its flagship company in Nigeria: Liquid Intelligent Technologies are evidently living up to its mandate of ensuring that Africa’s digital future is an intelligent one.

Sterling Bank Partners NJFP to Sponsor Training of 1,000 Fellows

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Sterling Bank Plc has partnered with Nigeria Jubilee Fellows Programme (NJFP) to sponsor 1,000 Fellows during this year’s training programme.

Managing Director and Chief Executive Officer (MD/CEO) of Sterling Bank Plc, Mr. Abubakar Suleiman said at the launch of the programme in Lagos, that the bank is supporting NJFP because of its interest in the education sector as one of five sectors it is presently concentrating investments in under its HEARTs of Sterling programme.

The other sectors are Health, Agriculture, Renewable Energy and Transportation.

The Nigeria Jubilee Fellows Programme (NJFP) is a youth empowerment partnership initiative between the Federal Government of Nigeria and the United Nations Development Programme (UNDP) and was launched in 2021.

It was borne out of rising unemployment and the COVID-19 pandemic which adversely impacted the ability of young Nigerians to find work.

The programme seeks to connect talented graduates with local job opportunities that apply their expertise while equipping them with world-class practical knowledge and relevant skills and it does not matter if an applicant does not have job experience.

NJFP targets a broad range of sectors, including the start-up economy, innovation, and creative industries, the digital and technology sector, the green economy sector, financial services, key public and international development institutions, research and development, agriculture, real estate, construction, transportation, and health services. In other words, there is a place for every organisation in this programme.

It will be recalled that as part of its commitment to the reduction of unemployment among youths in the country, Sterling Bank Plc had recently renewed its partnership with iCreate Africa to provide a payment system that allows qualified workers to purchase tools and pay in instalments.

Consequently, the bank has also introduced different packages so that skill-seekers can access soft loans to buy tools and it is encouraging skill-seekers not to let the opportunity to slip off their hands.

Also, as part of this strategy, Sterling Bank had also expanded its Café One community to Abuja in partnership with iCreate.

AIICO, Coscharis Motors Partner to Embed Insurance in Auto Sales

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Coscharis Motors Limited, a leading brand in the Nigerian automobile industry, has partnered with AIICO Insurance Plc to embed insurance into its automobile sales. As a result, existing and prospective customers of Coscharis will continue to enjoy premium automobile after-sales service backed with risk protection from the underwriting company, guaranteeing peace of mind at a minimal cost from the moment they purchase any vehicle of their choice.

Speaking at the launch, Mr. Abiona Babarinde, Coscharis Group’s General Manager, Marketing and Corporate Communication said:

“We have entered into this value-based collaboration in our quest to continuously offer the best value to our wide range of customers. With this integrated insurance package, we can guarantee our customers immediate insurance coverage at the time of car purchase across all of our showrooms, as well as a quick and stress-free claims process should the need arise.”

According to Mr. Piyush Srivastava, Head, Partnership & Alliance at AIICO, “We appreciate the trust reposed on us by the Coscharis Group, giving us this platform to bring on board our experience, expertise and capacity for underwriting this kind of business. From this partnership, Coscharis Motors’ clients stand to gain significantly. Among other backend processes in place, we have developed procedures to speed up the claims process and they would enjoy a seamless customer experience. In addition, customers are to get priority attention for necessary repairs or replacements.”

According to Gbenga Ilori, AIICO’s Head of Retail Business, “Our approach to business is built on a deep understanding of the markets we operate in. This partnership illustrates our commitment to providing solutions to the identified needs.”

AIICO Insurance Plc is a household name in insurance and has been in the underwriting business for nearly six decades and currently ranks highest by gross written premium in the industry for two consecutive years (2020 and 2021). It provides life and health insurance, general insurance and investment management services to create and protect wealth for individuals, families and corporate customers.

Established in 1977, Coscharis Motors has been providing the Nigerian people with vehicles from a robustly diversified auto dealership comprising five luxury and two value brands: Land Rover, BMW, Ford, Rolls Royce, Jaguar, etc.

These brands are showcased in its ultra-modern showrooms nationwide. In addition, the company has invested significantly in providing after-sales facilities with trained personnel across the country to make service readily accessible.

NCC Committed to Gender Equality in Information Technology Space

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The Executive Vice Chairman (EVC) of the Nigerian Communications Commission (NCC), Professor Umar Danbatta, has reiterated the Commission’s commitment to ensuring there is a balance in the representation of females in the information technology (IT) ecosystem.

The EVC, speaking recently through the Head, Digital Media Management of the Commission, Nafisa Usman Rugga, at the ICT Quiz competition for Girl’s in Senior Secondary Schools organized by Nigerian Women in Information Technology (NIWIIT), said there was an urgent need to equip the girl child with adequate knowledge, access and use of Information Technology programmes and services which will give them the needed skill to compete in the digital space.

Danbatta further stated that the empowerment programme in commemoration of the International Girls in ICT Day, aligns with the Commission’s mandate of broadband penetration drive to women in rural and suburban areas for capacity building, employability, increased connectivity, and inclusion for gender equality throughout the Country.

The EVC also highlighted the Commission’s policies, projects and initiatives that show the importance of bridging gender disparity and ensuring that the Internet is a safe space for children. She laid emphasis on the Child Online Protection (COP) project of the Commission, which is aimed at educating children and their parents/caregivers on measures to safeguard themselves and their wards as they navigate cyberspace.

The CEO of NCC further informed the audience of the Commission’s commitment to re-skilling the girl child and women by collaborating with stakeholders in the ICT sector to create programmes to encourage, empower and expose them to the vast opportunities present in the digital world.

The two-day event which focused on creating awareness programmes for IT related services and products among women in the rural and suburban areas in Nigeria, targets special groups and students in secondary schools and tertiary institutions.

The event ended with the presentation of gifts to the winners from the quiz competition conducted at the forum.

Stanbic IBTC Pension Managers Launches FUZE Talent Hunt  

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Stanbic IBTC Pension Managers Limited, a subsidiary of Stanbic IBTC Holdings PLC, launched a first-of-its-kind talent hunt tagged “FUZE”.

The leading Pension Fund Administrator (based on Assets under Management) is seeking to promote indigenous talents and help them explore their creativity and business prowess through the initiative. FUZE Talent Hunt would employ a holistic approach to youth empowerment, and feature four categories across Music, Dance, Fashion and Technology.

The winners of the FUZE Talent Hunt will be unveiled at the FUZE Festival slated to hold on 21 December 2022. FUZE promises to be the ideal platform for young people to showcase their ingenuity to the world. In addition to the chance to win N32 million, contestants will gain recognition in the industry and winners will receive mentorship to support their careers.

Demola Sogunle, Chief Executive Officer, Stanbic IBTC Holdings, expressed delight at the opportunities and rewards FUZE holds for young Nigerians pursuing their dreams. He said, “Around the world today, young Nigerians are making a statement on the global scene, putting their names and communities on the roadmap to greatness. The average young Nigerian is bursting with talent and potential waiting to be harnessed, and we are here to give them the support they need to soar high. After all, Nigeria is our home and we drive her growth”.

Olumide Oyetan, Chief Executive Officer of Stanbic IBTC Pension Managers, spoke about the inspiration behind FUZE. He explained that the project was to the benefit of the Nigerian society. He added that as a future-ready organisation, Stanbic IBTC valued talent, creativity and innovation, and created the platform to shine the spotlight on youngsters and provide the necessary support they require to succeed, regardless of their chosen sphere of influence or industry. He concluded by saying that youth empowerment had become increasingly essential with the heightened unemployment rate declared by the Nigerian Bureau of Statistics at over 33%.

Nike Bajomo, Executive Director, Stanbic IBTC Pension Managers also corroborated Olumide. She said, “The primary goal of the FUZE Talent hunt is to create a platform for Nigeria’s talented youth to engage and learn from other youths while also gaining access to funds and best-in-class mentoring to support actualisation of their dreams”.

Nike enjoined young Nigerians to participate in the event, stating that the audition application is free, and the public would be relied upon to vote their preferred candidate who would be showcased at the grand finale in December 2022.

“FUZE is open to all Nigerians between the ages18 and 35 years. To participate, you can simply download the Stanbic IBTC Events App on either the android or iOS store, register and upload an audition video,” she said.