Wednesday, August 20, 2025
22.3 C
Lagos

Renmoney Partners Freshworks on Better Customer Engagement

Renmoney one of Nigeria’s leading fintech companies, has deployed Freshworks customer engagement software to set up an integrated support and CRM system. Renmoney provides convenient loans, savings and fixed deposit products to Nigerians.
Last year, Renmoney delivered over 95,000 loans to individuals and small businesses via its website, contact centre, agent network and branches. The interactions across multiple channels created complexities that made it challenging to maintain a holistic view of each customer.
Freshworks customer engagement software provides Renmoney with a comprehensive view of customers contacting the business and a platform to leverage that information to personalize customer interactions across all channels. Before the integration, Renmoney relied on multiple tools for customer support and was looking to transition to one dedicated and dependable support and CRM tool.
The native integration that Freshworks offers between its CRM (Freshsales) and Support (Freshdesk) solutions ensure that Renmoney’s sales and support teams have a 360-degree view of their customers’ transactions and serve them better, with context.
“Using multiple solutions to handle customer data was significantly affecting our ability to scale and serve more customers. We needed a solution that would meet our needs without introducing complexity,” said Oluwatobi Boshoro, CEO of Renmoney. “With Freshworks, we have readily available CRM data which will allow us achieve best-in-class customer support. We’re passionate about leveraging the best tools available to make our internal processes smoother, while increasing convenience for our customers.”
“Having a 360-degree view of the customer is indispensable in the finance sector where multiple departments get in touch with the same user. Complete context is required, both by sales and support. Our products integrate with each other seamlessly and enable an all new level of customer engagement,” said Arihant Jain, Director for Middle East and Africa, Freshworks.

spot_img
spot_img

Hot this week

NAICOM, SEC Initiates Partnership to Drive Insurance Sector Reforms

The Commissioner for Insurance, Mr. Olusegun Ayo Omosehin paid...

How Power Outages Threaten Nigeria’s Digital Economy Dream

By Elvis Eromosele Recently, I found myself inside a multi-storied...

Tinubu Commissions WAGL’s 40,000 CBM LPG Vessel in South Korea

Dignitaries at the naming ceremony of the 40,000 cubic...

NCC to Partner ATCON on National Digital Infrastructure Development

KEYNOTE ADDRESS BY DR. AMINU MAIDA, EXECUTIVE VICE-CHAIRMAN OF...

Tinubu Approves N16.7bn for Reconstruction of Mokwa Bridge in Niger State

President Bola Tinubu has approved the release of N16.7...

Topics

Interswitch to Headline One Africa Music Fest, Sponsor 20 Customers

Africa’s leading integrated payments and digital commerce company, Interswitch...

AGF: Why We Discontinued Legal Action Against Fidelity Bank CEO

The attention of the Office of the Attorney General...

Stanbic IBTC to Empower Customers with Smart Loan Digital Solution

Stanbic IBTC Bank, a subsidiary of Stanbic IBTC Holdings...

70 Winners Emerge from Stanbic IBTC Bank’s Award-winning Reward4Saving April Draw

L-R: Remi Adebayo, Alice Adeyemo, Chinemerem Nwachukwu, Irene Odinigwe,...

NEXIM, Indonesia Eximbank to Enhance Co-operation

“With the signing of the MoU with Indonesia Eximbank,...

Banks Sabotaging e-Dividend Policy?

When in 2015 the Securities and Exchange Commission launched...

Crown Premium Pasta Signs Nollywood Actress, Chioma Akpotha as Brand Ambassador

L-R: Nitin Mehta, Vice President and Business Head (Consumer...

Stanbic IBTC: Working Towards Net Zero Emissions

As part of the Stanbic IBTC 2021 Sustainability Week...
spot_img

Related Articles

Popular Categories

spot_imgspot_img