Monday, October 6, 2025
28.3 C
Lagos

Renmoney Partners Freshworks on Better Customer Engagement

Renmoney one of Nigeria’s leading fintech companies, has deployed Freshworks customer engagement software to set up an integrated support and CRM system. Renmoney provides convenient loans, savings and fixed deposit products to Nigerians.
Last year, Renmoney delivered over 95,000 loans to individuals and small businesses via its website, contact centre, agent network and branches. The interactions across multiple channels created complexities that made it challenging to maintain a holistic view of each customer.
Freshworks customer engagement software provides Renmoney with a comprehensive view of customers contacting the business and a platform to leverage that information to personalize customer interactions across all channels. Before the integration, Renmoney relied on multiple tools for customer support and was looking to transition to one dedicated and dependable support and CRM tool.
The native integration that Freshworks offers between its CRM (Freshsales) and Support (Freshdesk) solutions ensure that Renmoney’s sales and support teams have a 360-degree view of their customers’ transactions and serve them better, with context.
“Using multiple solutions to handle customer data was significantly affecting our ability to scale and serve more customers. We needed a solution that would meet our needs without introducing complexity,” said Oluwatobi Boshoro, CEO of Renmoney. “With Freshworks, we have readily available CRM data which will allow us achieve best-in-class customer support. We’re passionate about leveraging the best tools available to make our internal processes smoother, while increasing convenience for our customers.”
“Having a 360-degree view of the customer is indispensable in the finance sector where multiple departments get in touch with the same user. Complete context is required, both by sales and support. Our products integrate with each other seamlessly and enable an all new level of customer engagement,” said Arihant Jain, Director for Middle East and Africa, Freshworks.

spot_img
spot_img
spot_img

Hot this week

Ecobank Nigeria Launches Upgraded Mobile App for Faster, Smarter Banking Experience

Ecobank Nigeria, a subsidiary of the leading pan-African banking...

Ortom, NOA DG, Others to Feature as Panelists at GOCOP 2025 Conference

The Guild of Corporate Online Publishers (GOCOP) has announced...

AIICO Celebrates Retiring Employees: Honouring Decades of Service with Gratitude

Left - right: Adeleke Adeshina (rtd), Lanre Oladehinde (rtd.),...

Nigeria’s Banking Woes: How One South African Bank Outvalues an Entire Industry

It is a sobering reality that one South African...

Topics

CBN Assures Bank Depositors of Safety of Funds

The Central Bank of Nigeria (CBN) has noticed reports,...

Sovereign Trust Insurance Felicitates with ISAN on Confab

LR: Segun Bankole, DGM, Corporate Communications & Investor Relations,...

AfDB, Japan Unveil $3bn Anti-Poverty Private Sector Initiative in Africa

The African Development Bank (AfDB) and the Government of...

Agent Banking Grows by 1000 New Agents Monthly

Launched in 2016, Quickteller Paypoint was designed to take...

Local Bourse Maintains Positive Performance… NSE ASI Up 1.1%

The positive performance recorded in the local bourse yesterday...

NDIC CEO, Bello Hassan, Hosts EFCC Chair, Bawa in Abuja

L-R Managing Director/Chief Executive, Nigeria Deposit Insurance Corporation (NDIC),...

Why Protein Deficiency Persists in Nigeria

Professor Henrietta Ene-Obong of the University of Calabar says...

UBA Announces Strategic Expansion into Key Markets across Africa

UBA Group senior executives recently concluded the Group’s Half...
spot_img

Related Articles

Popular Categories

spot_imgspot_img