Sunday, September 7, 2025
24.9 C
Lagos

Red Star Boosts e-Commerce with Saddle Solution

A first of its kind industry solution to manage “Pay-On-Delivery” transactions for online businesses and e-transactions has been deployed by Red Star Plc, a leading courier and logistics organisation with decades of service delivery experience.
The application, known as “Saddle”, allows instant payment on delivery reconciliation, enable customers monitor and track the movement of ordered products until items are delivered and at the same time, allows e-platforms/partner companies to seamlessly receive notifications when orders are placed.

According to Jayson Oyarekhua, Head, Projects and New Ventures, Red Star Plc, the application has been customized in such a way that it enables organisations especially those in e-commerce, track orders from clients, monitor activities prior to delivery and generate report after delivery or as at when due. “The application will enable a transparent solution on all sides of the e-commerce chain; Red Star Express PLC, the E-commerce platform and the end user who ordered the product.”
Jayson disclosed that subscribing to the Saddle application will provide several features that will be beneficial to e-Commerce platforms across the country.
“The features are meant to change the way e-tailing is executed; it will impact on logistics management tool, provides cash and card payment solution, it will act as front-end app for delivery agents, back-end tool for dispatch, monitoring and reconciliation, provide pick-up and drop-off tools, provide tracking information for consumers and provide industry solution for multiple e-commerce sites/platforms.”
This solution is flexible enough to suit individual business models. The application could be customised to fit the business need of the back end user of this product. “And the good thing about it is that the storage of the massive information is absolutely free because it is stored in the cloud.”
Explaining how it works, Jayson said a customer (an e-commerce Platform provider) receives an API to integrate Saddle into their website. Once integration is done, the customer will have visibility to the Saddle logistics management.
When an order is made on their platforms, the transaction is sent and logged in Saddle where it becomes available for pick-up and delivery. For delivery, Saddle will be linked to a mobile POS solution which every delivery agent can use to receive payment upon delivery. Payment (cash, card) will be logged into the account of the merchant with proper reconciliation and settlement process in place.
“The app starts with the integration of an e-commerce website. So when an order is ready to be fulfilled, the e-commerce website feeds into saddle and the Logistics partner will be able to see orders that are ready to be picked up. This solution will significantly organise the current e-commerce delivery process by assigning pick-ups to agents within a certain geographical location. For example, when an agent needs to pick up from merchants located in Victoria Island. The algorithm built into it will assign the pick-up info to agents in Victoria Island. So this app puts sanity to an otherwise chaotic system that is currently in place. The MPOS allows the customer the ability to pay on delivery. By integrating MPOS with Saddle, it creates a real time payment notification.”
The customer is able to see when their order has been picked up from the merchant. Then the order is tracked from when it gets on the vehicle until the last mile customer signs that the order has been received. Dates at various touch points progression are visible. Daily, weekly or monthly report can be generated for reconciliation purposes.

About Red Star Express
Red Star Express Group is a premium logistics solution provider in Nigeria with unrivalled local network coverage and a large market share in the domestic and international market.
It enjoys a domestic strength of over 240 offices in Nigeria, delivers to additional 1,800 communities, with over 2,400 highly trained personnel and over 600 delivery vehicles in its fleet.
The company has four business units including The Red Star Express which is a licensee of FedEx, the world’s largest express transportation company.
There is the Red Star Freight, Red Star Logistics and Red Star Support Services

spot_img
spot_img

Hot this week

Nigeria, Brazil Central Banks Deepen Economic, Financial Co-operation

Nigeria’s Central Bank Governor, Olayemi Cardoso, has held talks...

Ecobank Nigeria to Host Second Edition of Design & Build, Showcasing Premier Innovators in Design, Construction

Ecobank Nigeria, a subsidiary of the leading pan-African banking...

Expert: Fintech, Financial Inclusion Critical for Sustainable Growth of Nigerian Economy

A renowned economist, Dr. Biodun Adedipe, the Chief Consultant/CEO,...

Sterling Bank Marks One Year of Africa’s Groundbreaking Core Banking System

Number one Best Workplace in Banking in Nigeria and...

Topics

Is OPEC Dead?

OPEC is 'finished' as cartel hands control of oil...

ISSAN Caution Banks, Other Financial Institutions on Rising Cyber Attacks

The Information Security Society of Africa - Nigeria (ISSAN),...

NCC Commits to Bridging Digital Gender Divide, Danbatta Bags ‘Icon of Digital Revolution Award’

The Nigerian Communications Commission (NCC) has reiterated its unwavering...

Royal Exchange General Insurance Rebrands, Unveils New Identity, Promises Better Deal for Policyholders

Royal Exchange General Insurance Company (REGIC), one of Nigeria’s...

Stanbic IBTC Capital Sponsors 16th NIESV Honours Nite, Celebrating Excellence in Real Estate

Stanbic IBTC Capital, a subsidiary of Stanbic IBTC Holdings,...

Stanbic IBTC Bank PMI: Sharpest Rise in New Orders in 14 Months

The recovery in the Nigerian private sector gathered strength...

‘Great Nigeria Insurance Has Not Erred Against SEC, NAICOM Rules’

Great Nigeria Insurance Plc has never received any warning,...

NahcoAviance Reports N8.5bn Turnover in 2O15

The Nigerian Aviation Handling Company Plc has reported...
spot_img

Related Articles

Popular Categories

spot_imgspot_img