Wednesday, October 29, 2025
24.3 C
Lagos

NCC Slams N1.17bn Penalty on ETISALAT, Globacom over Poor Quality of Service

NCC Slams N1.17bn Penalty on ETISALAT, Globacom over Poor Quality of Service

Four Nigerian mobile service providers, MTN Nigeria, Etisalat, Airtel and Globacom are to pay a cumulative sum of  N1.17 billion penalty for the poor quality of services rendered to their different subscribers in the months of  March and April 2012.

The details of the penalties already communicated to the different operators indicate that MTN Nigeria Communications and Etisalat, will pay the sum of N360 million each while Airtel is to pay the sum of N270 million. Globacom attracted a penalty in the sum of N180 million.

All the operators are to pay the penalties on or before May 21, 2012 or be liable to payment of additional N2.5 million per day for as long as the contravention persists.

The penalties are as a result of the contravention of the provisions of the Quality of Service Regulations by the Nigerian Communications Commission as the operators failed to meet with the minimum standard of quality of service including the Key Performance Indicators, KPIs.

The Commission has in line with the provisions of the regulation, monitored the performance of the operators on the different parameters as provided and the result showed that the service providers  are in contravention of the provisions.

Paragraph 13 & Schedule 3 Paragraph 2 of the Quality of Service Regulation 2012, provides that any company which contravenes this provision will be liable to pay fine as follows:
 

1: The sum of N15 million for each parameter for a service contravened in the month of March, 2012.

2: A further sum of N2.5 million (two million five hundred thousand naira only) for each parameter for a service for each day the contravention continued throughout the month of April, 2012.

Monitoring of the quality of service from the different operators in the months of March and April 2012, are as indicated in the tables below:

 

 

 

 

MARCH & APRIL 2012 MTN QoS KPI SUMMARY SHEET

KPI

CSSR

CDR

HoSR

SDCCH

CCR

TCH CoNG.

 MONTH

MARCH’ 12

MARCH’ 12

MARCH’ 12

MARCH’ 12

MARCH’ 12

MARCH’ 12

97.07

1.33

95.14

0.58

95.78

1.33

MINIMUM  THRESHOLD

≥98%

≤2%

≥98%

≤0.2

≥96%

≤2%

 

KPI

CSSR

CDR

HoSR

SDCCH

CCR

TCH CoNG.

 MONTH

APRIL’ 12

APRIL’ 12

APRIL’ 12

APRIL’ 12

APRIL’ 12

APRIL’ 12

96.42

1.41

94.67

0.61

95.20

0.89

MINIMUM THRESHOLD

≥98%

≤2%

≥98%

≤0.2

≥96%

≤2%

 

MARCH & APRIL 2012 AIRTEL QoS KPI SUMMARY SHEET

KPI

CSSR

CDR

HoSR

SDCCH

CCR

TCH CoNG.

MONTH

MAR’ 12

MAR’ 12

MAR’ 12

MAR’ 12

MAR’ 12

 

MAR’ 12

97.39

0.86

96.64

0.58

 96.56

0.54

MINIMUM THRESHOLD

≥98%

≤2%

≥98%

≤0.2

≥96%

≤2%

 

KPI

CSSR

CDR

HoSR

SDCCH

CCR

TCH CoNG.

MONTH

 

APRIL’ 12

APRIL’ 12

APRIL’ 12

APRIL’ 12

APRIL’ 12

 

APRIL’ 12

97.48

0.92

96.33

0.47

 96.59

0.55

MINUMUM THRESHOLD

≥98%

≤2%

≥98%

≤0.2

≥96%

≤2%

 

MARCH & APRIL, 2012 ETISALAT QoS KPI SUMMARY SHEET

KPI

CSSR

CDR

HoSR

SDCCH

CCR

TCH CoNG.

MONTH

 

MAR’ 12

MAR’ 12

MAR’ 12

MAR’ 12

MAR’ 12

 

MAR’ 12

98.04

1.21

92.98

1.32

96.94

1.34

MINIMUM THRESHOLD

≥98%

≤2%

≥98%

≤0.2

≥96%

≤2%

 

KPI

CSSR

CDR

HoSR

SDCCH

CCR

TCH CoNG.

MONTH

APR’12 APR’12 APR’12 APR’12 APR’12 APR’12

 

97.80

1.32

92.90

2.25

96.61

1.38

MINIMUM THRESHOLD

≥98%

≤2%

≥98%

≤0.2

≥96%

≤2%

 

MARCH & APRIL 2012 GLOBACOM QoS KPI SUMMARY SHEET

KPI

CSSR

CDR

HoSR

SDCCH

CCR

TCH CoNG.

 MONTH

MARCH’ 12

MARCH’ 12

MARCH’ 12

MARCH’ 12

MARCH’ 12

 

MARCH’ 12

98.33

1.13

97.73

0.39

97.44

1.09

MINIMUM  THRESHOLD

≥98%

≤2%

≥98%

≤0.2

≥96%

≤2%

 

KPI

CSSR

CDR

HoSR

SDCCH

CCR

TCH CoNG.

 MONTH

APRIL’ 12

APRIL’ 12

APRIL’ 12

APRIL’ 12

APRIL’ 12

 

APRIL’ 12

98.02

1.17

97.67

0.39

97.45

1.09

MINIMUM THRESHOLD

≥98%

≤2%

≥98%

≤0.2

≥96%

≤2%

 

 

In the letter communicating the penalties to the different operators,  signed by the Director, Legal and Regulatory Services, Ms. Josephine Amuwa, and the Head of  Compliance Monitoring and Enforcement, Engr. Ubale Maska, the Commission said that “ it had noted the performances in the months of January and February 2012 as being below the specified thresholds, however, for the purpose of enforcement of the new Quality of Service Regulations, the Commission had taken these periods as grace period.”

The current penalties signal a new regime of quality of service management in the Nigerian telecommunications industry as promised by the leadership of the Commission under Dr. Eugene Juwah.

spot_img
spot_img
spot_img

Hot this week

Polaris Bank Restates Support for SMEs Growth in Nigeria with Launch of ‘EveryDay Supermarket’ Yenegoa Branch

Polaris Bank has reaffirmed its commitment to supporting small...

LASAA Staff Faces Sanctions for Policy Breach after Viral Allegation, Cleared of Fraud

The Lagos State Signage and Advertisement Agency (LASAA) has...

NGX Group Fuels Women’s Investment Drive, Engages 9,000 at FinTribe Finance Fair 2025

Nigerian Exchange Group (NGX Group), through its regulatory subsidiary,...

BOI, MAN, NECA CEOs to Address Low Productivity in Nigeria at WES 2025

  *As nominations portal closes for WES 2025 Awards for Outstanding Economic Impacts All...

Stanbic IBTC Bank Rewards 78 Savers with ₦16m in 6th Monthly, 2nd Quarterly Draws

Stanbic IBTC Bank remains committed to putting smiles on...

Topics

Etihad Airways Reports $5.62bn Losses in 4 Years

Etihad Airways, the national airline of Abu Dhabi, UAE...

China Southern Airline Orders 787 Dreamliners for $3.2B

Boeing and Guangzhou-based China Southern Airlines signed a purchase...

LASAA Commissions New offices to Boost Operations

L-R: The General Manager, Radio Lagos, Mr Olajide Lawal;...

4G Connections Hit 1bn as Mobile Broadband Momentum Extends

The number of 4G mobile connections worldwide has surpassed...

Rex Insurance Unveils Digital Platforms to Drive Motor Insurance Business

Rex Insurance Limited has unveiled new digital platforms designed...
spot_img

Related Articles

Popular Categories

spot_imgspot_img