(L-R) Executive Director Business Development emPLE General Insurance, Oluwole Ladipo; Representatives of P.R.A Insurance Brokers Limited, Mrs. Uchenna Ososanya and Mr. Akin Lanlekun; Head, Marketing and Customer Experience, emPLE Life Assurance, Rachel Owolabi at the International Customer Service Week Celebration held at emPLE Nigeria’s Head Office in Lagos.
emPLE celebrated International Customer Service Week 2026 by recognizing employees and brokers and rewarding loyal retail policyholders.
Held from October 5 to 9 under the theme The Extra Mile, the celebration reinforced the insurer’s commitment to delivering consistent customer experiences.
The week-long programme placed customers at the center of emPLE’s operations while recognising the employees who deliver its services and the partners who support its business. Employee engagement and customer appreciation activities highlighted how thoughtful, dependable service can strengthen confidence and foster long-term relationships.
The celebration culminated with prizes for loyal retail policyholders and special recognition for brokers. The awards acknowledged their continued support and contributions to emPLE’s growth, while underscoring the company’s commitment to creating value across its customer and broker network.
Speaking on the significance of the celebration, Olalekan Oyinlade, Managing Director of emPLE General Insurance Limited, said:
“In an industry where products and prices are often similar, customer experience is the differentiator. Going the Extra Mile means delivering that experience consistently, whether a customer is buying a policy, seeking support or making a claim.”
He added, “Our brokers and retail customers are integral to our business. Our relationships with them are built on trust, reliability and mutual value, and we will continue to raise the standard of service we provide”
Speaking about customer service and business performance, Jolaolu Fakoya, Managing Director of emPLE Life Assurance Limited, said: “Customer service is not a standalone function, it connects every part of the business; from product design and communication to policy administration, claims and customer support. When these functions work together, we deliver a more consistent experience, strengthen confidence in our business and build relationships that support long-term growth. Going the Extra Mile reflects our commitment at every stage of the customer journey.”
Speaking about employees’ role in shaping the customer experience, Rachel Owolabi, Head of Marketing and Customer Experience at emPLE Life Assurance Limited, said:
“Every interaction shapes how our brand is experienced and remembered. Going the Extra Mile means looking beyond the immediate task, keeping promises, following up on concerns and taking ownership of issues. By approaching every touchpoint with empathy and accountability, we can deliver service that reflects the trust our customers place in us.”
Beyond the week’s activities, emPLE said it will continue to embed service excellence in everyday interactions with customers and partners, focusing on consistent delivery, accountability, and lasting value.
