Business Journal

Travel & Tour

Emirates Unveils Convenient Integrated Biometric Path at Dubai Airport

 As part of Emirates’ commitment to continuous innovation and an unmatched customer experience, the airline has launched an integrated biometric path at Dubai International airport

(DXB). The contactless airport experience is now open to Emirates

passengers travelling from and through Dubai.

The integrated biometric path will give passengers a seamless travel

journey from specific check-in to boarding gates, improving customer

flow through the airport with less document checks and less queuing.

Utilizing the latest biometric technology – a mix of facial and iris

recognition, Emirates passengers can now check in for their flight,

complete immigration formalities, enter the Emirates Lounge, and board

their flights, simply by strolling through the airport. The various

touchpoints in the Biometric path allow for a hygienic contactless

travel journey, reducing human interaction and putting emphasis on

health and safety.

Adel Al Redha, Emirates’ Chief Operating Officer said: “We have always

focused on providing a great customer experience at any touchpoint and

now it is more vital than before to make use of technology and implement

products, and introduce processes that focuses not only on fast tracking

customers, but more importantly on health and safety during their travel

journey. The state-of-the-art, contactless biometric path is the latest

in a series of initiatives we have introduced to make sure that

travelling on Emirates is a seamless journey and gives customers added

peace of mind.”

The biometric touchpoints are currently installed at select First,

Business and Economy Class check-in desks in Terminal 3 at DXB;

immigration gates including a “smart tunnel”; Emirates’ premium lounge

entrance at concourse B as well select boarding gates. Areas where

biometric equipment are installed will be clearly marked and additional

units will be installed at each touchpoint in the future.

The Smart Tunnel, a project by the General Directorate of Residence and

Foreigners Affairs in Dubai (GDRFA) in collaboration with Emirates, is a

world-first for passport control, where passengers simply walk through a

tunnel and are “cleared” by immigration authorities without human

intervention or the need for a physical passport stamp.

Emirates is also the first airline outside America to receive approval

for biometric boarding from the U.S. Customs Border Protection (CBP).

Customers flying from Dubai to Emirates’ destinations in the U.S. will

be able to choose facial recognition technology at the departure gates.

The biometric path is the latest in a host of initiatives by Emirates to

provide a smart contactless journey. In the last month, the airline has

introduced other services including self-check-in and bag drop kiosks at

DXB for a smoother airport experience.

Emirates’ booking policies offer customers flexibility and confidence to

plan their travel. Customers who purchase an Emirates ticket for travel

on or before 31 March 2021, can enjoy generous rebooking terms and

options, if they have to change their travel plans. Customers have

options to change their travel dates, extend their ticket validity for 2

years, or convert their ticket into a travel voucher to use against any

future flight-related purchase for themselves or their family and


Customers can now travel with confidence, as Emirates has committed to

cover COVID-19 related medical expenses, free of cost, should they be

diagnosed with COVID-19 during their travel while they are away from

home. This cover is immediately effective for customers flying on

Emirates until 31 December 2020, and is valid for 31 days from the

moment they fly the first sector of their journey. This means Emirates

customers can continue to benefit from the added assurance of this

cover, even if they travel onwards to another city after arriving at

their Emirates destination. For more details:

Emirates has implemented a comprehensive set of measures at every step

of the customer journey to ensure the safety of its customers and

employees on the ground and in the air, including the distribution of

complimentary hygiene kits containing masks, gloves, hand sanitizer and

antibacterial wipes to all customers.

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