The Nigerian Communications Commission (NCC) is aware of the Quality of Service (QoS) challenges currently being experienced by telecommunications subscribers in parts of Abuja. We understand the inconvenience caused by these service disruptions and wish to reassure the public that the Commission working with the relevant government agencies and affected operators is taking decisive steps to restore normal service levels as quickly as possible.
The challenges have largely resulted from a disruption in diesel supply to IHS Nigeria Limited, the Colocation Provider responsible for powering majority of Airtel and MTN base stations in the affected areas. This interruption is linked to ongoing activities by the National Oil and Gas Suppliers Association (NOGASA), which have impacted the delivery of diesel to critical telecommunications sites.
The Commission is taking proactive steps to facilitate dialogues between the impacted service providers and other stakeholders to promptly resolve the diesel supply concerns that have negatively impacted service quality. We remain dedicated to effectively managing the situation and will keep the public updated on progress towards restoring full telecommunication services in Abuja. We thank telecommunications subscribers for their understanding and patience during this period and reaffirm our commitment to enabling high-quality telecommunications services nationwide.
Signed:
Mrs. Nnenna Ukoha
Head, Public Affairs
December 12, 2025
