Fidelity Bank Plc has strongly debunked a video circulating online alleging that a manager of the bank in Lagos ordered security agents to beat up a customer who complained of poor service at the branch of the bank.
A statement signed by Mr. Charles Aigbe, Divisional Head, Brand & Communications at Fidelity Bank Plc states in part:
“As can be seen in the footage, a security personnel observed the boys ‘shoulder surfing’ and upon his enquiry, they attacked him twice, leaving him with a bleeding eye before the intervention of the police.
Whilst reiterating that no official of the bank ordered the assault as alleged, we do hereby state categorically that Fidelity Bank does not encourage any form of violence. As a responsible corporate citizen, we assure all stakeholders that we will continue to emphasize the safety of all as investigations on this matter by the police continue.”