Almond Productions Limited, promoters of the Annual Insurance Consumers Forum is set to host the programme once again in Lagos.
The Insurance Consumers Forum (ICF) which started in 2013 provides a robust platform for interaction between insurers and the insuring public in a no-holds-barred atmosphere, on issues that bother on excellent customer service delivery.
Following the success of the previous editions, the stage is now set for the 2016 edition.
The Forum with the theme: The Place of Technology in Excellent Customer Service in the Nigerian Insurance Industry is scheduled to hold on Wednesday, 26th October at Lagoon Restaurant, Ozumba Mbadiwe Street, Victoria Island commencing at 9:00am prompt.
The forum this year will be chaired by Ven. Olusola Ladipo Ajayi, Group Managing Director LASACO ASSURANCE Plc, Guest Speaker is Mr. Alex Chidi Anameje, Consultant Corporate Skills Bridge Limited and former Head Directorate of Consultancy, Training and Research Chartered Institute of Bankers of Nigeria (CIBN) while discussant is Mr. Jide Orimolade, Managing Director, Law Union and Rock Insurance Plc.
Other highlights of the forum this year is the open forum which is as always no- holds -barred.
focus this year will be on the following issues but not limited.
> Is the Insurance Customer Really King in Nigeria
> 48 hours Claims Payment in Nigerian Insurance Market: Facts or Fiction
> Customer Demand VS Business Requirement.
> Mobile/ E- Insurance: Mechanism put in place for Conflict Resolution .
> Training & Retraining of Insurance Agents and Marketers for the Sake of the Customers.
The forum according to Faith Ughwode, CEO Almond Productions Limited is bigger and better this year because of the scope of participants who are drawn from trade groups, formal and informal as well as officers of the various law enforcement agencies who have dealings with the enforcement of insurance in Nigeria.